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  Mystery Shopper Programme
 
 



Thank you for your continued patronage at Popular Bookstore.

We understand that quality customer service is what gains customer loyalty. We are also certain that as a customer you would like to enjoy a high standard of service everytime you shop at any POPULAR Bookstore.

Over the past several years, Popular Book Co. (M) Sdn. Bhd. has been evaluating various options towards providing our customer quality customer service.

As part of our commitment to our valued customers, we would like to share an important development pertaining to this with you.

I am sure you will agree that unless POPULAR proactively makes an effort to understand what goes through the minds of our customers, we will lose touch with what is important to you.

How then can we serve you better?

One effective way of "listening to the voice of the customer" is through Mystery Shopping. In a typical exercise, a Mystery Shopper is engaged to test the staff and assess the level of service delivered.

To start the ball rolling, the process of Mystery Shopper has been analyzed carefully and we believe that our customers will be the most ideal people to assist us in this project.

If you are interested to become a Mystery Shopper for POPULAR Book Company (M) Sdn. Bhd., details are as below:-

   
  Who Can Be A Mystery Shopper of Popular?

All Customers of POPULAR Book Company (M) Sdn. Bhd.

Malaysian citizens of 21 years of age and above.
Working members or non-working members (e.g. students, housewife, teacher, retiree, etc.)
Possess own email address.
  What Does A Mystery Shopper Need To Do?
 
  How To Become Mystery Shopper of Popular?
 
  * There are 3 ways to become a Mystery Shopper for POPULAR Book Co. (M) Sdn Bhd, details as below:-
(a) Complete Registration Form and submit online
(b) Print out Registration Form, complete it and fax to 03-9179 6008
(c) By email to the email address below:-
     msfeedback@popularworld.com
  What are the Benefits of a Mystery Shopper?
 

Free RM30 Popular's Gift Vouchers for every store assigned per month

Continue to experience an excellent services provided by Popular Book Company

 
 


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