Thank you for your continued patronage at Popular Bookstore.
We understand that quality customer service is what gains customer loyalty. We are also certain that as a customer you would like to enjoy a high standard of service everytime you shop at any POPULAR Bookstore.
Over the past several years, Popular Book Co. (M) Sdn. Bhd. has been evaluating various options towards providing our customer quality customer service.
As part of our commitment to our valued customers, we would like to share an important development pertaining to this with you.
I am sure you will agree that unless POPULAR proactively makes an effort to understand what goes through the minds of our customers, we will lose touch with what is important to you.
How then can we serve you better?
One effective way of "listening to the voice of the customer" is through Mystery Shopping. In a typical exercise, a Mystery Shopper is engaged to test the staff and assess the level of service delivered.
To start the ball rolling, the process of Mystery Shopper has been analyzed carefully and we believe that our customers will be the most ideal people to assist us in this project.
If you are interested to become a Mystery Shopper for POPULAR Book Company (M) Sdn. Bhd., details are as below:-
All Customers of POPULAR Book Company (M) Sdn. Bhd.
Free RM30 Popular's Gift Vouchers for every store assigned per month