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Design and implement annual IT training calendar
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Deliver and facilitate IT training for users
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Responsible for the set-up of the learning environment and resources arrangement
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Develop the e-learning platform and materials
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Deliver IT training in physical and/or online (e.g. e-learning and webinar) settings
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Develop new IT training materials to meet training needs
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Oversee and update the training materials, and schedules to ensure they are effective and up-to-date
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Monitoring the training process through feedback to analyse training effectiveness
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To perform any IT-related duties assigned by the Manager
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To deal with people both on a business level and IT level and act as the technical point of contact to resolve their application and systems issues that disrupt the service they depend upon