TERMS & CONDITIONS
1.2 Personal Data that you may provide to us include (depending on the nature of your interaction with us), amongst others, your name, NRIC, passport or other identification number or information, telephone number(s), mailing address, email address, credit history, geographical location, network data, computer network, device identifiers or information and any other information relating to any individual which you have provided us in any form submitted to us, or via other forms of interaction with you.
2.1. Generally, we collect Personal Data in the following ways,2.1.1 when you submit an application form or other forms relating to any of the Products and Services;
This Clause describes the purposes for which we collect, use and disclose your Personal Data.
3.1 Generally, we collect, use and disclose your Personal Data for the following purposes,
3.2 In addition, if you are employee of an organisation which is a customer and/or vendor of POPULAR and/or its affiliated companies, we may collect, use and disclose your Personal Data for the following purposes: -
3.2.1 opening or continuation of accounts and establishing or providing you with the Products and Services you subscribe to (including but not limited to service activation, service operations, service delivery and order processing);
3.2.2 facilitating the continuation or termination of your subscription to the Products and Services (including but not limited to administering membership subscription arrangements, account maintenance, account closure, processing renewal of contracts and customer relationship management);
3.2.3 facilitating the daily operation of the Products and Services (including but not limited to billing, customer service, customer verification, technical support, network maintenance and troubleshooting);
3.2.4 facilitating third party services if purchased, obtained, administered or processed through us;
3.2.5 managing and executing our service-level agreements (or Customer Service Warranties) with you if any;
3.2.6 processing of payment instructions, GIRO, direct debit facilities and/or credit facilities requested by you, where applicable;
3.2.7 enforcement of repayment obligations (including but not limited to debt collection, filing of claims and retrieval of payments from losses made by our service partners);
3.2.8 administering and processing any insurance claims and payments arising under the respective policies;
3.2.9 credit and internal risk management (including but not limited to performing credit checks and disclosures to law enforcement agencies);
3.2.10 generating internal reports (including but not limited to annual, operational and management reports);
3.2.11 processing referral payments and commission fees to our external partners;
3.2.12 sharing of information with our Strategic Partners ("Strategic Partners" are organisations which share a close business relationship with us) in areas such as marketing collaborations.
3.2.13 administering fee adjustments, refunds and waivers;
3.2.14 notifying you of your entitlements under any loyalty and reward programmes with us;
3.2.15 analysing your use of the Products and Services so as to help us improve, review, develop and efficiently manage the Products and Services offered to you; and
3.2.16 purposes which are reasonably related to any of the above purposes in this Clause 3.2 or for any other purpose which we may notify you at the time of obtaining your consent.
This Clause describes how your Personal Data may be disclosed by us.
4.1 Subject to the provisions of any applicable law, your Personal Data may be disclosed to our partners, such as our vendors, advertisers and other service providers for the purposes listed in Clause 3 above or for any purpose allowed under any applicable law or regulations, to the following parties: -
4.2 In doing so, we may disclose your Personal Data to these service providers on a need-to-know basis. Access to your Personal Data will only be provided to them for the purpose of performing such functions. We will require these third-party service providers to ensure that the Personal Data disclosed to them are kept confidential and secured. The disclosure of your Personal Data may involve the transfer of your Personal Data to places outside of Malaysia, and by providing us your Personal Data you agree to such a transfer where it is required.
4.3 You understand that the transmission of information via the internet is not completely secure. Although we will do our best to protect your Personal Data, we cannot guarantee the security of your Personal Data transmitted to our websites, online services and apps; any transmission is at your own risk. Additionally, we cannot assume responsibility for any unauthorised use of your Personal Data by third parties which are wholly attributable to factors beyond our control.
5.1.1 to enable certain features and functions on our websites (e.g. remembering your user id, favourite channel selections, browsing and other service preferences);
5.1.2 to build up a profile of how you and other users use our websites;
5.1.3 to improve the efficiency of our websites;
5.1.4 to administer Services to you and to advertisers; and
5.1.5 to establish usage statistics.
5.3 Most internet browsers provide you the option of turning off the processing of cookies but this may result in the loss of functionality, restrict your use of our websites and/or delay or affect the way in which our websites operate.
5.4 Advertisements on our websites may be provided by third party advertisers and their agencies. We do not control these third parties and their cookie policies and if you have questions about their cookie policies, do contact the third-party advertisers and their agencies directly or visit their websites for more information.
5.5 Our website, including any other websites, products, services or mobile applications operated by us may, from time to time, contain links to external websites. We recommend that you read the Privacy policies of these external websites, as we are not responsible for the Privacy policies, content or security of any third-party websites linked to our websites.
5.6 Our Platform may use social plugins of the provider which normally record standard data relating to you and transfer the data to the server of the respective provider. You can find more detailed information concerning the scope, type and purpose of the data processing and your rights and settings options in order to protect your private sphere in the data protection notices of the respective provider. This can be accessed via their respective websites.
6.1 You may at any time hereafter request for access to, or request for correction of your Personal Data (subject to payment of fees, if applicable), or limit the processing of your Personal Data by us, as the case may be, subject to the exceptions and restrictions as may be contained under the applicable law. If you wish to do so, please contact:
Popular Malaysia Customer Service Enquiry Hotline: 1 300 88 6336
Popular Malaysia Customer Service Email: [email protected]
Popular Online Malaysia Customer Service Enquiry Hotline: 03-8961 0048/03-8961 0131 /03-8964 1618
Popular Online Malaysia Customer Service Email: [email protected]
Address: 8 Jalan 7/118B, Desa Tun Razak, 56000 Kuala Lumpur, Malaysia.
Membership website: www.popular.com.my/popularcard.php / www.popularonline.com.my/popular-member.html
Click on the ‘MY ACCOUNT’ go to ‘Account Information’ tab and follow instructions:
You may also contact us via the above contact details if you have any inquiries or complaints in respect of your Personal Data provided to us.
Please note that we have the right to refuse your request to access and/or make any correction to your Personal Data to the extent permitted under the applicable law.
6.2 Please be aware that once we receive confirmation that you wish to withdraw your consent for marketing or promotional materials/communication, it may take up to thirty (30) working days for your withdrawal to be reflected in our systems. In the meantime, you may still receive marketing or promotional materials/communication from us. Please note that even if you withdraw your consent for the receipt of marketing or promotional materials, we may still contact you for other purposes in relation to the Products and Services that you hold or have subscribed to with us.
6.3 Please note that if your Personal Data has been provided to us by a third party (e.g. a referrer), you should contact that organisation or individual to make such queries, complaints, and access and correction requests to us on your behalf.
6.4 If you withdraw your consent to any or all use of your Personal Data, depending on the nature of your request, we may not be in a position to continue to provide the Products and Services to you or administer any contractual relationship that is already in place, which in turn may result in the termination of any agreements that you have with us, resulting in you being in breach of your contractual obligations or undertakings. POPULAR’s legal rights and remedies in such event are expressly reserved.
6.5 We may retain your personal data for as long as it is necessary to fulfil the purpose for which it was collected or as required by applicable law.