SOCIAL STYLES + CUSTOMER SATISFACTION
EAN No : 9789077256497
RM 177.90 (WM)
RM 177.90 (EM)
Member : RM 42.90 nett
Non-Member : RM 47.90 nett
More than 2 million people worldwide use the secrets in this double book to improve communication and relationships. The approach and techniques you'll learn are used by companies and individuals around the world, both at home and at work.
Social Styles are the distinctive ways in which people prefer to communicate and influence each other. When you can identify the ways someone naturally communicates, and you are able to adapt your own Social Style to theirs, you'll see the difference.
Customer Satisfaction happens when the customer is king. But how do you ensure your customers are truly satisfied?